There’s no one size that fits all flow chart to describe how all companies should structure their technical support. The technical support team may also be called the customer support team depending on whether customers are internal or external. Technical support vs customer support: are these the same?Ī technical support engineer by any other name may still have the same goal: providing technical support when needed in order to elevate the customer experience to a positive one. Soft skills like communication, flexibility, patience, and problem solving.This job requires a skill set that includes: Individuals looking to career path into tech support should seek a degree in computer engineering, computer science, engineering or technical discipline depending on the type of company they’d like to work for. Most technical support engineers work in the field for around 20 years before moving into other tech roles outside of support. Typically the technical support engineer is a mid-career position that provides high levels of job satisfaction.
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