![]() Every time I call tech support, I must go through the prompts for a couple of days before I can finally speak to a tech. Every time they come it requires work on box or check box outside. The tech could not get the HM channel therefore, I am on some kind of AV with a lot of cords. Normally, the major problems come after a storm. One TV has been destroyed and I am afraid for the one I have left. Presently to change channels I must do a reboot. The sad part is that its only if I am lucky, I have service 2 weeks out of the month. I am 73 years old tired of fighting, have a limited income and have a bill of over 200.00 per month. I am writing because I am concerned, frustration and confused at what to do. When my bill shows the correct September billing that should be $65.09:I will pay it! ![]() I was then forced, after two (2) lengthy calls as a long time customer, to go in and stop autopay since your company cannot seem to correct your mistakes on bills. On 8/27/22 I called your customer service again this time I taped it too! I spoke at length to Any your representative and he assured me the above would be taken care of! Only the $15.00 Credit was applied not the new rate. When I went to make sure my new September bill was $65.09:I found you increased my bill instead to $111.63. I did not ever give them any of my account information, they already had access to it!Ĭamera photo of this complaint is done for FCC: On 8/3/22 7:30pm ESTt I spoke with your agent for at least an hour to lower my bill and we agreed upon my bill was to be $80.09 a month and after paying this August monthly charge of $95.76 auto pay he would credit $15.00 of it on my lower bill now to be $ 80.09 which would bring my September bill to $$65.09. I know this because they added a $115.00 credit to my account, which is half of my cable bill. They legitimize the offer because they somehow have access to Comcast Xfinity account information. I was threatened with the termination of all of my Comcast Xfinity services if I did not Go buy two more cards. He said the Target’s Transaction System was down, and that I would have to go purchase two more Target Gift Cards. I called Billing and provided them with the gift card numbers. I was given an authorization number that I was to use when I returned and called Billing,, with the gift card information. I went to Target and purchased 2 Target Gift Cards, one for $500.00, and one for $190.00. I was to receive a $100.00 Gift card from Comcast XFinity if I completed the transaction within 2 hours. I used a Virtual Visa card from Affirm to purchase the Target Gift Cards. I then told me all the places that sold the Target Gift Cards. He said Target wants to know how shoppers are using their gift cards. Sam said that the offer was sponsored by Target Stores, and as part of the promotion I would have to use Target Gift Cards to pay the $690.00. Sam explained the 50% off offer and said it would be valid for 2 years, and that I would have to pay 6 months in advance which would be $690.00. I called on Thursday 09/01/22, and spoke to someone named Sam. On Wednesday, 08/31/22, I received a voicemail from phone number, claiming to be Comcast XFinity with an offer to reduce my bill by 50%, and to call back at if interested. Norman fasth i did not ask for tec visit i was told i need them from tec support why his he punishing me i only have a cell phone i need my services back for medical alert system thank you Read full review of Comcast / Xfinity then tec suport on feb 14 went higher and put a complaint on him modem was changed on feb 14 every thing was great till a power outage on about aug 15 modem started acting up they changed it he has a grudge toward me from bed 14'22 he dad all my services taken from me on aug29,22 i need them have aletter from my dr i am not a trouble maker like he telling corprat i been a coustmer for 37 years please get me my srevices back i am even paid throug sept 30 even having a hard time getting my money back now they want to charge a early termation fee how can the whe he had this done to a 37 year coustmer in need for those service and you are the only provider in my town please help me soon i got medical isuses and he knows i have cancer My modem had problems shutting dow had issues for a year with cabel here inn my home the manger got rude to me said no more call i came home from cancer sugery modm was shutting down tec support said modem shutting dow you need a tec that manger would not let me have a tec i was in medical need for inter net phone so coustmer sloution tried to get me a tec he sai nothing wrong there i will cancel all appoiments we had a lot of power outages had trouble.
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